We offer standard delivery option for all orders. Standard delivery usually takes 4-8 business days and is totally free!

Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 14 days from the purchase date. The few exceptions are for: - Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set. - Items specifically labelled as non-returnable. - Some free gifts.

1. Sign into your account. 2. Find the relevant order under 'Your orders' and click 'Return/Refund'. 3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain. 4. Confirm the return information, and click 'Next'. 5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Simply Lush credit balance or credit to your original payment method. Make your selection and click 'Submit'. 6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'. 7. Print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest EVRI, Yodel or Royal Mail location and you're done! If you would like to request return and refund of additional items before shipping out the return package, please follow the instructions on the return details page and choose to use the same return label. Then you can ship back the additional items together and avoid return shipping fees. After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details page.

The unknown charge is a bank authorization When you place an order, Simply Lush contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn't an actual charge If you cancel your order, the authorization is removed from your account according to the policies of your bank. Contact your bank to clarify how long they hold authorizations for online orders. I see a charge on my credit card that I don't recognize If you see a purchase or credit card charge you don't recognize, check with any family members, friends or coworkers who may have had access to your device or permission to use your card. If you believe your Simply Lush account has been compromised, sign in to change your password. From your Account security, Edit the Password and change your Simply Lush password. If you still need help, you'll be asked to provide as much information as possible to help us resolve your issue. For your security, please don't include your full bank account information.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.